Terms and Conditions

FrontScale AI provides AI-powered technology, automation, digital solutions, consulting, and related services designed to help businesses improve their operations, marketing, customer communication, lead management, and business processes.

The specific Services available to you will depend on the products, packages, agreements, or service arrangements you purchase or enter into with us.

You must be at least 18 years old and legally capable of entering into a binding agreement to use our Services.

If you use our Services on behalf of a company, organization, or other entity, you represent and warrant that you have authority to accept these Terms on its behalf.

You agree to use our website only for lawful purposes.

You must not:

• Use the website in violation of any applicable law or regulation.
• Attempt to gain unauthorized access to our systems, accounts, servers, or networks.
• Interfere with or disrupt the operation or security of the website.
• Introduce viruses, malware, or other harmful code.
• Scrape, copy, reproduce, or distribute website content without permission.
• Use our Services to send unlawful, fraudulent, misleading, abusive, or unsolicited communications.
• Use our AI or automation Services for activities that violate applicable laws or third-party rights.
• Attempt to reverse engineer, copy, modify, or reproduce our proprietary technology or software.

We reserve the right to suspend or restrict access to the website or Services if we reasonably believe that you have violated these Terms.

Our Services may include, without limitation:

• AI-powered automation
• Lead generation and lead management systems
• CRM integrations
• Workflow automation
• AI agents and conversational tools
• Marketing automation
• Appointment and scheduling systems
• Customer communication automation
• Business process automation
• Consulting and implementation services
• Website, funnel, or digital system development
• Other technology and business automation services

Services may be provided directly by FrontScale AI or through third-party platforms and integrations.

Specific features, deliverables, pricing, timelines, and requirements may be described in a proposal, order form, service agreement, statement of work, or other written agreement.

If a separate written agreement conflicts with these Terms, the separate agreement will control to the extent of the conflict.

Our Services may use artificial intelligence and machine-learning technologies.

AI-generated content, recommendations, responses, analyses, messages, or outputs may contain errors, inaccuracies, omissions, or outdated information.

You acknowledge that:

• AI outputs should be reviewed before being relied upon.
• AI-generated information is not guaranteed to be accurate or complete.
• AI systems may occasionally produce unexpected or incorrect results.
• You are responsible for reviewing and approving content or actions generated by AI before using them where human review is appropriate.

FrontScale AI does not guarantee that AI-generated outputs will achieve a particular business result, conversion rate, revenue increase, cost reduction, or other performance outcome.

You are responsible for providing accurate information and materials necessary for us to provide the Services.

You are also responsible for:

• Providing accurate business and contact information.
• Maintaining appropriate access credentials.
• Obtaining all necessary permissions and consents.
• Ensuring that your use of automated communications complies with applicable laws.
• Reviewing automated messages and workflows before they are activated.
• Monitoring automated systems where appropriate.
• Maintaining appropriate backups of your own data.
• Ensuring that information provided to us does not violate the rights of others.

You remain responsible for the actions taken through your account, systems, integrations, and automation workflows.

If our Services are used to send email, SMS, telephone calls, WhatsApp messages, or other communications, you are responsible for ensuring that you have the appropriate legal basis, consent, authorization, or other permission required to contact recipients.

You agree not to use FrontScale AI Services to send spam, fraudulent communications, deceptive messages, or unlawful marketing communications.

You are responsible for complying with applicable communication, privacy, marketing, and consumer-protection laws and regulations.

Where required, you must provide recipients with appropriate opt-out or unsubscribe mechanisms.

Our Services may integrate with third-party platforms, applications, software, APIs, payment processors, communication providers, CRM systems, hosting providers, or other services.

Third-party services are controlled by their respective providers and may be subject to separate terms and privacy policies.

FrontScale AI is not responsible for:

• Third-party service interruptions.
• Changes to third-party APIs or functionality.
• Third-party pricing changes.
• Third-party account suspensions.
• Third-party data loss.
• Third-party security incidents.
• Third-party policies or practices.

You may be required to maintain your own accounts with third-party providers in order to use certain Services.

Where Services require payment, you agree to pay all applicable fees according to the pricing, payment schedule, proposal, invoice, or service agreement provided to you.

Unless otherwise agreed in writing:

• Fees are due according to the applicable invoice or payment schedule.
• You are responsible for providing accurate billing information.
• Taxes, transaction fees, or other applicable charges may apply.
• Failure to make payment when due may result in suspension or termination of Services.

We reserve the right to suspend Services for overdue or failed payments.

Refund and cancellation terms may vary depending on the specific product or service purchased.

Unless a separate written agreement provides otherwise, payments for completed services, implementation work, custom development, consulting, setup, or other work already performed may be non-refundable.

Any applicable refund or cancellation policy presented at the time of purchase will form part of your agreement with FrontScale AI.

All intellectual property associated with the FrontScale AI website and Services, including but not limited to logos, branding, website designs, text, graphics, videos, software, code, templates, workflows, processes, documentation, AI systems, proprietary methodologies, and other materials, is owned by or licensed to FrontScale AI unless otherwise stated.

You may not copy, reproduce, modify, distribute, sell, sublicense, reverse engineer, or commercially exploit our proprietary materials without our prior written permission.

You retain ownership of content, information, data, documents, materials, and other information that you provide to FrontScale AI ("Customer Content").

You grant FrontScale AI the limited rights necessary to access, process, store, transmit, modify, or otherwise use Customer Content solely as reasonably necessary to provide, maintain, improve, and support the Services.

You represent and warrant that you have the necessary rights and permissions to provide Customer Content to us and allow us to use it for the purposes described above.

Your use of our Services may involve the collection and processing of personal information.

Our handling of personal information is described in our Privacy Policy.

By using our website and Services, you acknowledge that you have reviewed our Privacy Policy.

Where appropriate, you should ensure that your own privacy notices, consent mechanisms, and data-processing practices comply with applicable laws.

We take reasonable measures to protect our systems and the information processed through our Services.

However, no website, software, cloud service, or electronic transmission can be guaranteed to be completely secure.

You acknowledge that you use our Services at your own risk and that you are responsible for maintaining appropriate security practices for your own accounts, devices, systems, credentials, and integrations.

We aim to keep our website and Services available and operational, but we do not guarantee uninterrupted or error-free availability.

Services may occasionally be unavailable because of:

• Maintenance
• Updates
• Technical problems
• Hosting issues
• Internet or network failures
• Third-party outages
• API changes
• Security incidents
• Events beyond our reasonable control

We may modify, suspend, or discontinue portions of the Services when reasonably necessary.

Our Services are designed to support business efficiency, automation, marketing, sales, and operational improvements.

However, we do not guarantee any specific results, including increased revenue, increased leads, increased appointments, increased sales, specific conversion rates, cost savings, business growth, customer acquisition, or return on investment.

Business results depend on numerous factors outside our control, including your market, offer, pricing, sales process, employees, customers, competition, advertising, and implementation of the Services.

To the maximum extent permitted by applicable law, the website and Services are provided on an "as is" and "as available" basis.

We make no warranties, express or implied, regarding the Services, including warranties of accuracy, reliability, availability, fitness for a particular purpose, merchantability, or non-infringement.

We do not warrant that the Services will be uninterrupted, error-free, secure, or suitable for every particular business purpose.

To the maximum extent permitted by applicable law, FrontScale AI and its owners, employees, contractors, affiliates, partners, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to your use of the website or Services.

This may include losses arising from:

• Lost profits
• Lost revenue
• Lost business opportunities
• Lost data
• Business interruption
• Loss of customers
• Reliance on AI-generated information
• Third-party services
• Service interruptions
• Unauthorized access or security incidents

To the maximum extent permitted by law, our total liability arising out of or relating to the Services will not exceed the amount you paid to FrontScale AI for the specific Services giving rise to the claim during the applicable period preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

You agree to defend, indemnify, and hold harmless FrontScale AI and its owners, employees, contractors, affiliates, and service providers from claims, damages, liabilities, losses, costs, and expenses arising from or related to:

• Your violation of these Terms.
• Your misuse of the Services.
• Your Customer Content.
• Your violation of applicable laws.
• Your violation of another person's rights.
• Your use of third-party services or integrations.
• Your marketing or communications activities conducted through the Services.

We may suspend or terminate your access to the Services if:

• You violate these Terms.
• You fail to pay applicable fees.
• Your use of the Services creates a security or legal risk.
• You engage in fraudulent, abusive, unlawful, or harmful activity.
• We are required to do so by law.
• We discontinue the applicable Service.

Upon termination, your right to use the affected Services will immediately end.

Any provisions that by their nature should survive termination will remain in effect, including intellectual property, disclaimers, limitation of liability, indemnification, and dispute-related provisions.

We may update these Terms from time to time.

When changes are made, we may update the Last Updated date at the top of this page.

Your continued use of the website or Services after updated Terms become effective constitutes your acceptance of the revised Terms.

These Terms will be governed by and interpreted in accordance with the laws of the State of Florida, United States, without regard to conflict-of-law principles.

Any disputes will be handled in the state or federal courts located in Pinellas County, Florida, unless otherwise required by applicable law or agreed in writing.

FrontScale AI will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

These may include natural disasters, internet or telecommunications failures, power outages, cyberattacks, government actions, labor disputes, third-party outages, pandemics, war, or other events beyond our reasonable control.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

These Terms, together with any applicable service agreements, proposals, order forms, invoices, and policies referenced herein, constitute the agreement between you and FrontScale AI regarding your use of the applicable Services.

Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision in the future.

If you have questions about these Terms and Conditions, please contact us:

FrontScale AI. Website: https://frontscale.ai/. Email: info@frontscale.ai

Business address: FrontScale, LLC, 7901 4th St N, Suite 300, St. Petersburg, FL 33702

Billing address, where all mail goes: PO Box 531012, DeBary, FL 32753