Privacy Policy

FrontScale AI provides an operations platform designed for service businesses, primarily focusing on the lawn and pest control industries. Our services may include AI-powered quoting, customer relationship management (CRM), dispatch and scheduling, technician tools, invoicing, landing pages, and website quote widgets.

For privacy-related questions, you may contact us at:

FrontScale AI. Email: info@frontscale.ai. Website: https://frontscale.ai/

Business address: FrontScale, LLC, 7901 4th St N, Suite 300, St. Petersburg, FL 33702

Billing address, where all mail goes: PO Box 531012, DeBary, FL 32753

We may collect personal and business information that you provide directly to us, information collected automatically when you use our website, and information generated through your use of our services.

Information You Provide

Depending on how you interact with FrontScale AI, we may collect:

• First and last name
• Email address
• Telephone number, if provided
• Company or business name
• Business information
• Billing and subscription information
• Account login information
• Information submitted through contact forms
• Information provided when requesting a demonstration or walkthrough
• Information provided when starting a free trial
• Customer support requests and communications
• Information you provide when configuring or using our services
• Other information you voluntarily submit to us

Our website currently includes a contact form requesting your first name, last name, work email, company, and information about how we can help.

Property and Quote Information

Because FrontScale AI provides property measurement and instant quoting features, users or their customers may provide information such as:

• Property addresses
• Property measurements
• Lawn or turf measurements
• Building or lot measurements
• Foundation perimeter measurements
• Services requested
• Quote information
• Pricing and service information
• Appointment or booking information

This information may be used to generate quotes, schedule services, manage customer records, and provide the requested services.

Automatically Collected Information

When you visit our website or use our services, certain information may automatically be collected, including:

• IP address
• Browser type
• Device type
• Operating system
• Approximate location derived from IP address
• Pages visited
• Referring website
• Date and time of visits
• Website interactions
• Usage information
• Diagnostic and technical information

We may use cookies and similar technologies to operate, secure, analyze, and improve our website and services.

We may use personal information for purposes including:

• Providing and operating FrontScale AI services
• Creating and managing user accounts
• Providing AI-powered quoting and property measurement
• Processing quotes and bookings
• Managing customers and leads
• Providing CRM and dispatch functionality
• Supporting technician and field operations
• Processing invoices and payments
• Providing customer support
• Responding to inquiries and requests
• Scheduling demonstrations and walkthroughs
• Providing free trials and early-access services
• Improving our website, software, and services
• Monitoring system performance and security
• Detecting, preventing, and investigating fraud, abuse, or unauthorized activity
• Sending service-related communications
• Sending marketing communications where permitted by law
• Understanding how users interact with our services
• Developing new products, features, and functionality
• Complying with legal and regulatory obligations

FrontScale AI uses artificial intelligence and automated technologies as part of certain services, including instant quoting and property measurement.

Depending on the service used, information such as a property address, property characteristics, measurements, service selections, and pricing rules may be processed by automated systems to generate estimates or other results.

AI-generated measurements, estimates, quotes, or recommendations may not always be completely accurate. Users should review important information before relying on it for business or customer decisions.

We may use information to maintain, secure, troubleshoot, and improve our AI-powered services, subject to applicable law and our contractual obligations.

We do not sell your personal information for monetary consideration.

We may share information in the following circumstances:

Service Providers

We may use third-party companies and service providers to help us operate our business, including providers for:

• Website hosting
• Cloud storage
• Software infrastructure
• Analytics
• Customer relationship management
• Email communications
• Payment processing
• Customer support
• Security and fraud prevention
• AI and machine-learning infrastructure
• Property data and mapping services
• Scheduling and communications

These providers may process information on our behalf and are expected to handle information according to applicable contractual and legal requirements.

Business Transfers

If FrontScale AI is involved in a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar transaction, personal information may be transferred as part of that transaction.

Legal Requirements

We may disclose information when reasonably necessary to:

• Comply with applicable law
• Respond to lawful requests from government authorities
• Protect our rights or property
• Enforce our agreements
• Detect or investigate fraud or security issues
• Protect the safety of our users or others

We may use cookies, pixels, tags, scripts, and similar technologies to operate and improve our website and services.

These technologies may help us:

• Keep our website functioning properly
• Remember preferences
• Understand website traffic
• Analyze website performance
• Improve user experience
• Measure marketing effectiveness
• Detect security threats

You can generally control cookies through your browser settings. Disabling certain cookies may affect the functionality of portions of the website.

Our website and services may contain links to third-party websites, applications, or services.

We are not responsible for the privacy practices, security, or content of third-party services. Your use of those services is governed by their own privacy policies and terms.

We encourage you to review the privacy policies of third parties before providing them with personal information.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Provide our services
• Maintain business and financial records
• Resolve disputes
• Enforce agreements
• Meet legal, tax, accounting, or regulatory requirements
• Prevent fraud and abuse
• Maintain security and operational records

When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal and contractual requirements.

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

Therefore, while we work to protect your information, we cannot guarantee absolute security.

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These rights may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of personal information
• Request restriction of certain processing
• Object to certain processing
• Withdraw consent where processing is based on consent
• Request a copy of certain personal information
• Opt out of certain marketing communications
• Lodge a complaint with an applicable privacy or data protection authority

To exercise applicable privacy rights, contact us at info@frontscale.ai.

We may need to verify your identity before completing certain requests.

If you provide your contact information, we may use it to send you information about FrontScale AI, including product updates, demonstrations, educational information, offers, or other marketing communications where permitted by law.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us directly.

Even if you opt out of marketing communications, we may continue sending non-promotional communications necessary to provide services, manage your account, or respond to your requests.

Our website and services are intended for businesses and business users and are not directed toward children.

We do not knowingly collect personal information from children under the age required by applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

FrontScale AI and our service providers may process or store information in countries other than the country where you live.

Where required by applicable law, we will take appropriate measures to protect personal information when it is transferred internationally.

If you use FrontScale AI as a business customer, you may enter information relating to your own customers, employees, contractors, or other individuals into the platform.

Where applicable, you are responsible for ensuring that you have the appropriate rights, notices, consents, and legal authority to collect and provide such information to FrontScale AI.

Depending on the circumstances and applicable agreements, FrontScale AI may process such information on your behalf as a service provider or data processor.

FrontScale AI may use automated systems and AI to generate measurements, estimates, quotes, recommendations, or other information.

AI-generated results are provided as part of the service and may contain inaccuracies or errors. Users are responsible for reviewing results and determining whether they are appropriate for their particular business or customer situation.

FrontScale AI does not guarantee that every automated measurement, estimate, quote, or recommendation will be accurate or suitable for every situation.

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or legal requirements.

When we make changes, we will update the Last Updated date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically.

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:

FrontScale AI. Email: info@frontscale.ai. Website: https://frontscale.ai/

Business address: FrontScale, LLC, 7901 4th St N, Suite 300, St. Petersburg, FL 33702

Billing address, where all mail goes: PO Box 531012, DeBary, FL 32753