Refund and Cancellation Policy

FrontScale AI provides AI-powered technology, automation, consulting, digital solutions, software-related services, implementation, and other business services.

Because some of our Services involve customized work, configuration, setup, development, strategy, or resources allocated specifically to a client, refund eligibility may vary depending on the type of Service purchased.

You may request cancellation of a Service or subscription by contacting us at info@frontscale.ai.

Cancellation requests should include your full name, company name (if applicable), the Service or subscription being cancelled, and the email address associated with your account.

Subscription Services

For recurring subscriptions, you may cancel your subscription before your next billing date.

Unless otherwise stated in your service agreement or purchase terms:

• Cancellation will prevent future recurring charges.
• You will generally retain access to the applicable Service until the end of the current paid billing period.
• Partial-month refunds are not provided for unused time unless required by applicable law or expressly agreed to in writing.
• Cancellation does not automatically reverse charges that have already been processed.

General Rule

Because many FrontScale AI Services involve customized implementation, setup, consulting, configuration, development, or resources dedicated to a specific client, payments for services that have already been started or delivered are generally non-refundable.

Refunds may be considered on a case-by-case basis when:

• A refund is expressly provided for in the applicable service agreement.
• FrontScale AI has not yet begun providing the applicable Service.
• A specific offer or promotion includes a stated refund guarantee.
• A refund is required under applicable law.
• FrontScale AI determines, at its discretion, that a refund is appropriate.

Digital Products and Software

Unless otherwise stated on the applicable product or checkout page, payments for digital products, software access, templates, training materials, downloads, or similar digital services may be non-refundable once access has been provided.

If a specific product has its own refund terms, those terms will take precedence over this general Policy.

For consulting, strategy, implementation, automation, development, setup, or other professional services, refunds are generally not available for work that has already been performed.

If you believe a service was not delivered as agreed, please contact us as soon as possible so that we can review the situation and determine an appropriate resolution.

Depending on the circumstances, FrontScale AI may, at its discretion:

• Correct or complete the affected work.
• Provide additional support.
• Re-perform a portion of the Service.
• Provide a partial refund.
• Provide another mutually agreed resolution.

To request a refund, contact info@frontscale.ai.

Please include:

• Your name
• Company name, if applicable
• Email address used for the purchase
• Service or product purchased
• Purchase date
• Amount paid
• Reason for the refund request
• Any relevant supporting information

We may request additional information to verify the purchase and evaluate the request.

Refund requests will generally be reviewed within 5 to 10 business days after we receive the required information.

If a refund is approved, the refund will normally be issued to the original payment method.

The time required for the funds to appear in your account may depend on your bank, credit card company, payment processor, or other financial institution.

If you believe you were charged incorrectly, including being charged more than once for the same Service, please contact us at info@frontscale.ai.

We will investigate verified duplicate or erroneous charges and, where appropriate, issue a correction or refund.

Before initiating a chargeback or payment dispute with your bank or payment provider, we ask that you contact FrontScale AI so that we have an opportunity to resolve the issue.

Unauthorized or fraudulent transactions should be reported to us immediately.

Nothing in this section limits your rights under applicable consumer-protection laws.

FrontScale AI reserves the right to suspend or terminate Services where reasonably necessary, including when:

• Payments are overdue.
• The client violates our Terms and Conditions.
• The Service is used for unlawful or prohibited activities.
• The client's actions create security, legal, or operational risks.
• A third-party platform or integration required for the Service becomes unavailable.
• We are unable to continue providing the Service for legitimate business or technical reasons.

If FrontScale AI terminates a prepaid Service for reasons unrelated to the customer's violation of our agreements, we may provide a prorated refund for eligible unused prepaid Services, where appropriate.

Certain promotions, discounts, trials, packages, or special offers may have separate refund or cancellation terms.

Where separate terms are clearly provided at the time of purchase, those terms will apply to that particular offer.

Some FrontScale AI Services may rely on third-party platforms, software, APIs, hosting providers, communication providers, payment processors, or other services.

FrontScale AI generally cannot provide refunds for fees charged directly by third-party providers.

Third-party services may also have their own cancellation and refund policies.

Unless expressly stated in a written agreement, purchasing FrontScale AI Services does not guarantee specific business results, including revenue increases, lead generation, sales, appointments, conversion rates, customer acquisition, cost savings, or return on investment.

A refund will not generally be provided solely because a customer did not achieve a particular business result.

We may update this Refund and Cancellation Policy from time to time.

Any changes will be posted on this page with an updated Last Updated date.

Changes will generally apply to purchases and Services made after the updated Policy becomes effective, unless otherwise required by applicable law.

If you have questions about this Refund and Cancellation Policy or would like to request a cancellation or refund, please contact us:

FrontScale AI. Email: info@frontscale.ai. Website: https://frontscale.ai/

Address: FrontScale, LLC, 7901 4th St N, Suite 300, St. Petersburg, FL 33702

Billing address, where all mail goes: PO Box 531012, DeBary, FL 32753

We encourage customers to contact us before initiating a payment dispute so we can work toward a resolution.